1. Can we get some sample ?
Absolutely fine! Sample are usually come with the size of 300 mm-300 mm. The sample is free but the costumer need to cover the transportation expenses.The charge can be returned when there is an firm order.
2. Q: What are the available sizes and thicknesses for your glass products?
A: We offer a wide range of sizes and thicknesses for our glass products. Standard thicknesses range from 3mm to 19mm, and we can custom cut to any size required. Please contact us with your specific requirements for more detailed information.
3. Q: Can you provide detailed technical specifications for your products?
A: Yes, we can provide comprehensive technical specifications for all our products, including dimensions, weight, material properties, and performance standards. Please refer to our product pages or contact our customer service for detailed datasheets.
4. Q: Do you offer custom cutting or shaping of glass products?
A: Absolutely! We specialize in custom cutting and shaping. Whether you need specific shapes, sizes, or edge finishes, our advanced machinery and skilled technicians can meet your requirements.
5. Q: Can I request specific finishes or coatings on the glass?
A: Yes, we offer a variety of finishes and coatings, including anti-reflective, tinted, laminated, tempered, and more. Let us know your needs, and we will recommend the best options for your application.
6. Q: Are your products certified to meet international standards?
A: Yes, all our products are certified to meet international standards, including ISO, CE, and other relevant certifications. We ensure compliance with global quality and safety standards.
7. Q: How can I get a quote for a specific order?
A: You can request a quote by filling out the inquiry form on our website or contacting our sales team directly via email or phone. Please provide detailed information about your requirements for an accurate quote.
8. Q:May I get a cheaper price?
A: Yes, a favourable discount will be given if there is a large quantity you need.
9. Q: What is the typical lead time for orders?
A: Lead times vary depending on the product and order size. Typically, it ranges from 2 to 6 weeks. We will provide an estimated delivery time when you place your order.
10. Q: Do you provide international shipping, and what are the associated costs?
A: Yes, we ship internationally. Shipping costs depend on the destination, size, and weight of the order. We work with reliable logistics partners to ensure timely and safe delivery. Please contact us for a shipping quote.
11. Q: What payment methods do you accept?
A: We accept various payment methods, including wire transfers, credit cards, and PayPal. For large orders, we also offer letter of credit (L/C) and other payment options.
12. Q: Are there any financing options available?
A: We offer flexible financing options for large orders and long-term projects. Please discuss your needs with our sales team to find a suitable financing solution.
13. Q: What is your warranty policy for your products?
A: We offer a comprehensive warranty on all our products, covering manufacturing defects and quality issues. The warranty period varies by product, so please refer to our warranty terms for specific details.
14. Q: How do you handle returns or exchanges?
A: If you encounter any issues with your order, please contact our customer service team immediately. We will guide you through the return or exchange process to ensure your satisfaction.
15. Q: Do you offer installation services?
A: While we primarily focus on manufacturing, we can recommend certified installation partners. Please let us know if you require installation assistance.
16. Q: What are the maintenance requirements for your glass products?
A: Maintenance requirements vary depending on the type of glass and its application. Generally, our products are designed for easy maintenance. We provide care instructions with each product to ensure longevity and performance.
17. Q: Are your products environmentally friendly?
A: Yes, we are committed to sustainability. Our products are manufactured using eco-friendly processes and materials. We also offer energy-efficient glass options to help reduce your environmental footprint.
18. Q: What safety features do your products have?
A: Safety is paramount in our designs. Our products include features such as tempered glass for enhanced strength, laminated glass for shatter resistance, and various coatings to improve safety and performance.
19. Q: Experience?
A: Jily has been a leader in the glass deep-processing industry for over 34 years. Our commitment to quality, innovation, and customer satisfaction has earned us a solid reputation worldwide. Please visit our About Us page for more details.
20. Q: Do you have any case studies or testimonials from previous clients?
A: Yes, we have numerous case studies and testimonials that highlight our successful projects and satisfied customers. Please check our website or contact us to learn more about our work and client experiences.
